Telehealth Program

Access to Care When You Need It Most

The Telehealth program does not replace your primary care physician. Our goal is to provide you with convenient, affordable healthcare, when you need it most, including:

  • Telemedicine
  • Healthcare Advocacy

How to access this benefit

Healthcare Advocacy

The Telehealth program is your partner, building healthcare solutions centered around each unique individual's needs. Healthcare Advocacy is a personalized service that helps you navigate the complexities of the healthcare system.Receive professional support from dedicated Subject Matter Experts via concierge-level services:

PLAN BASICS: Explanation & Understanding of Benefits

  • General Plan Questions
  • Assistance with Copayments
  • Deductible & Out-of-Pocket Costs Clarify Covered Services
  • Understanding Pharmacy
  • Benefits & Formularies

FINDING CARE: Transparency & Access

  • Finding In-Network Providers, Treatments & Facilities
  • Get Second Opinions & Alternative Care Options
  • Schedule Appointments & Transfer Medical Records
  • Compare Cost & Quality

PROBLEM SOLVING: Hands-On Support & Solutions

  • Claims Explanation & Support
  • Medical Bill Reviews & Audits
  • Fee & Payment Negotiation
  • Appeals & Approvals
  • Understanding Pharmacy Benefits & Formularies

PERSONAL CARE: Individual Solutions

  • Rx Medication Review
  • Cost Savings Options
  • Case Management Support
  • One-to-One Preventative
  • Care Planning

Common Conditions:

  • Cold & Flu Symptoms
  • Sinus Problems
  • Ear infection
  • Allergies
  • Urinary Tract Infection
  • Nausea
  • Pink eye
  • Stomach viruses
  • Infections
  • Rashes
  • Sore Throat
  • Acne

NDN Savings is offered through National Discount Networks Inc. (NDNI)

*Disclosure: This program is NOT INSURANCE.

This plan is a discount plan NOT a health insurance policy. This plan provides discounts at certain health care providers for medical services. This plan does not make payments directly to the providers of medical services. The plan member is obligated to pay for all health care services but will receive a discount from those health care providers who have contracted with the discount medical plan organization. The DMPO does make available an up-to-date list of all program providers which includes their name, city & state, and medical specialty prior to purchase, upon request. That the range of discounts for medical services provided under the plan will vary depending on the type of provider and the medical services received. The corporate name and the location of the licensed discount medical plan organization is: Access One Consumer Health, Inc. 84 Villa Road, Greenville, SC 29615; 1-800-896-1962; www.accessonedmpo.com

Customer Service: 1-877-271-6559

This program is not available in Alaska, Montana, Rhode Island, Utah, Vermont and Washington.

AO.EH.WEB.12.24

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EXTRA HEALTH™ IS NOT A HEALTH INSURANCE. It is a program that offers different services through its different providers, among them Telemedicine and Video conferencing, as well as having access to a discount medical plan and other services. It is NOT a substitute for COBRA or any other health insurance program. Extra Health™ through its different providers is designed to handle NON-emergency medical problems. You should NOT use the services offered by Extra Health™ providers if you have a medical emergency. In the event of a life-threatening medical emergency, you should dial 911 immediately. Extra Health™ is NOT insurance and does not provide funds to pay bills. It also offers a service where the provider does their best to help you reduce your share of medical expenses. Results can NOT be guaranteed.